UAE Returns Policy

If your Don't Tell Dad order wasn't quite right for you, then don't worry, we offer a 14 days return policy from your delivery date for a full refund

To ensure you are eligible for a refund, your item (s) must be in a resellable condition. They must be unworn, unwashed, unsoiled and in it's original packaging with all labels and tags still attached.

If any tags are removed then unfortunately we will not provide a refund, unless the item is damaged

We only offer refunds or credit notes, we do not offer exchanges.

Sale items, hats, jewellery and swimwear are non refundable. If any of these are damaged however then we will offer store credit only.

We reserve the right to refuse returns that are shipped after the 14-day grace period has expired . Also any items that are not returned to us in their original condition with all tags and labels attached

How to make an online return

1. Check your items (s) qualify for a return by checking our returns policy
2. Click "make a return' located on the website homepage and follow the steps
3. Once the return is confirmed, select a collection day from the options available
4. Repack the item (s) with the labels and tags still attached ready for your collection

We aim to process all refunds within 7 days of receiving the parcel back to us but it can take up to 14 days for the funds to be available on your card.

All refunds will be processed on the original payment card provided.

Please note: UAE returns are FREE

 

Worldwide Returns - GGC/Australia/UK/Europe

If your Don't Tell Dad order wasn't quite right for you, then don't worry, we offer a 14 days return policy from your delivery date for a full refund

To ensure you are eligible for a refund, your item (s) must be in a resellable condition. They must be unworn, unwashed, unsoiled and in its original packaging with all labels and tags still attached.

If any tags are removed then unfortunately we will not provide a refund, unless the item is damaged

We only offer refunds or credit notes, we do not offer exchanges.

Sale items, hats, jewellery and swimwear are non refundable. If any of these items are damaged however then we will offer store credit only.

We reserve the right to refuse returns that are shipped after the 14-day grace period has expired . Also any items that are not returned to us in their original condition with all tags and labels attached.

How to make an online return

1. Check your items (s) qualify for a return by checking our returns policy
2. Click "make a return' located on the website homepage and follow the steps /email hello@dtdthelabel.com and we'll confirm next steps
3. Repack the item (s) with the labels and tags still attached ready for your return - Ensure the returns label is attached
4. Take your returns parcel to a local post office or arrange for a returns collection

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. Duties and taxes are non-refundable.

If you are returning an item to us, you should always use a trackable shipping service as we can not take responsibility for lost returns

We do not cover any duty/taxes/custom fees that may incur with international shipments.

If a package is rejected due to fees not being paid and the package is returned to us with fees to pay they will be deducted from the refund amount along with original shipping costs.

We aim to process all refunds within 7 days of receiving the parcel back to us but it can take up to 14 days for the money to be available on your card. All refunds will be processed on the original payment card provided.

If your item is fault, please contact us on hello@dtdthelabel.com. Please send us your name, order number and details about the item along with an image of the issue and we'll help arrange your free returns for you. You will not be charged for returning a faulty item.